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Whether it’s
a serious distress call or a technical
question affecting productivity, you
know the importance of getting fast
response from a live voice. Our customer
service professionals are always on
the job in our Network Operations
Center (NOC), ready to give you the
live assistance you need. We process
over 3 million transactions per year,
ensuring the fast reliable communications
you expect. Every Boatracs product
is backed by our NOC, to keep you
up and running safely and smoothly.
NOC services include:
| • |
Emergency response and disaster
backup [Link to new page] |
| • |
Message
relay |
| • |
Weather |
| • |
Positioning
and mapping |
| • |
All-hours
customer support and monitoring |
| • |
Optional
news, sports, fish prices, etc. |
 Message
Relay
Phone: Our two-way messaging
service relays voice messages worldwide
via NOC operator. Users can also use
our 800 number to dictate messages
to be transmitted to the NOC operator
and sent via satellite.
Fax: Send or receive messages
from any facsimile number in the world.
Onboard vessels, users complete a
simple fax form and sent to the NOC
for forwarding. To send faxes to vessels,
messages can be faxed to the NOC for
forwarding via satellite to the boat.
E-mail: Boatracs assigns each
vessel a unique e-mail address, such
as FVJasmine@boatracs.com, which lets
the vessel exchange (send/receive)
e-mail worldwide.
Boat-to-Boat: This popular
feature enables boats equipped with
our satellite terminal equipment to
send/receive private communications
with other boats rather than broadcasting
conversations over Single Side Band
or VHF radio.
BoatComm® Boat E-mail and Phone
Card: This prepaid service lets
crew members send and receive e-mail
from the boat without the owner incurring
charges for the service. The BoatComm®
card can be easily recharged over
the phone or via satellite with a
check, money order, or credit card.
On land, the BoatComm® card works
as a telephone calling card and provides
personal voice mail and conference
calling. The BoatComm® provides
boat and fleet owners with a valuable
recruitment and retention tool for
crew members.
Weather
Get detailed weather information
based on your vessel position. We
work with a number of weather information
providers, and can tailor the data
for you, either in regular broadcasts,
or on demand.
Optional Subscription Services
Boatracs customers can customize
their data reports, with data subscriptions
either broadcast to your fleet on
a regular basis, or in response
to a specific information request.
In addition to weather, subscription
services include:
| • |
News
and sports |
| • |
Stock
prices |
| • |
Fish
prices |
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