Wireless vessel tracking, communication and positioning via satellite for tugboat, towboat, fishing fleet and government vessels-Boatracs

Wireless vessel tracking, communication and positioning via satellite for tugboat, towboat, fishing fleet and government vessels-Boatracs

NOC provides emergency response and disaster backup 24/7/365

When emergencies arise, fast response is critical to safety and operations. Boatracs Network Operations Center (NOC) is behind you every step of the way, with the experience to respond appropriately.

Disaster backup
In an emergency, here’s how our NOC will support you:

•	Relay your messages to your vessels via telephone, fax or e-mail.
•	Provide position histories and detailed maps.
•	Contact the U.S. Coast Guard.
•	Act as your dispatch office in the event that your shore office loses power, telephone or computer connection, or must be evacuated.
•	Respond to vessel’s panic button, an optional Boatracs service. When the button is pushed, the NOC immediately acts on your predetermined emergency procedure kept on file.

Boatracs responds during 9/11 crisis
When the World Trade Center towers were attacked, our Boatracs staff contacted all of our customers in the New York harbor area to offer assistance and to verify that their communications were working. Boatracs was the primary mode of communications for many, with telephone and cellular circuits overloaded.

K-Sea Transportation Services of Staten Island, New York, was unable to contact their vessels using telephone and Internet services. To communicate quickly with their vessels, they got help from Boatracs and installed a Boatracs Mobile Communications Terminal in their offices. The MCT provided a vital link between managers, captains, and customers.

As people lined the docks in lower Manhattan on September 11, towboats transported survivors to their home shore for medical attention. The men and women of Moran Towing, Bouchard, Transportation, Reinauer Transportation, and Express Marine Transportation were among many Boatracs customers who were unsung heroes that day.

Disaster backup during Tropical Storm Allison
Severe flooding caused by Tropical Storm Allison forced the office evacuation of Coastal Towing of Houston, Texas. The Boatracs NOC stepped in and acted as Coastal Towing’s master account, providing communications to vessels until the office could be reopened.